In this episode of the Switchboard Podcast, "Preparing for the Arrival of High-Risk Medical Cases," we discuss essential strategies for resettlement service providers working with newcomers who have complex medical needs. Janet Kurczaba, Intensive Case Manager Supervisor, shares her expertise on identifying high-risk cases, collaborating with healthcare providers, and navigating challenges such as Medicaid enrollment, access to specialists, and the use of interpretation services. This episode provides practical insights on developing effective partnerships with healthcare systems and empowering families to advocate for themselves, ensuring that high-risk individuals receive the care they need upon arrival.